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Terms & Conditions

Limitation of Liability & Website Disclaimer

This website is not monitored 24/7. Email and contact forms are not appropriate for emergencies. If you are experiencing a crisis, call 911 or 988.

The information provided on this website is for general informational and educational purposes only and is not intended as medical, mental health, or legal advice. While reasonable efforts are made to ensure accuracy, this practice makes no representations or warranties regarding the completeness, reliability, or accuracy of the information provided.

Use of this website is at your own risk.

To the fullest extent permitted by law, Pyxis Counseling, LLC and Laura Heiman, LCSW shall not be liable for any damages arising out of or related to the use of, or inability to use, this website.

This practice shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, power outages, internet disruptions, illness, or governmental actions.

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No Therapist–Client Relationship

Use of this website does not create a therapist–client relationship. A therapeutic relationship is established only after required intake documentation has been completed and services have been formally confirmed.

This practice does not guarantee specific outcomes or results from therapy services.

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Electronic Communications

Electronic communications, including email and contact forms, may not be fully secure despite reasonable safeguards. By communicating electronically, you acknowledge and accept potential risks to confidentiality. Sensitive or clinical matters should be addressed during scheduled sessions rather than via email.

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Telehealth Disclosure

The telehealth platform used by this practice is HIPAA compliant. Confidentiality will be maintained to the extent reasonably possible; however, telehealth services carry inherent risks, including but not limited to technology failure and potential confidentiality limitations.

Clients must be physically located in the State of Colorado at the time of each telehealth session.

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Privacy Policy

Please review the Privacy Policy for information regarding how personal information is collected, used, and protected.

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Payment and Fees Policy

Payment for services is due at the time of each session. A valid credit or debit card must be securely maintained on file. The card on file will be charged for session fees, late cancellations, and no-show fees in accordance with this policy.

If a payment is declined or returned for any reason, you will be notified and are responsible for promptly providing updated payment information. Any outstanding balance must be resolved prior to scheduling additional appointments.

If payments are returned or remain unresolved for multiple sessions, or if a pattern of declined payments occurs, the practice reserves the right to suspend scheduling, require prepayment for future sessions, or terminate the therapeutic relationship. Outstanding balances may be referred for collection as permitted by law.

This practice operates on a private pay basis and does not bill insurance companies directly. If you wish to seek out-of-network reimbursement, a superbill may be provided upon request. Submission of superbills to your insurance carrier is solely your responsibility. Reimbursement is not guaranteed, and payment of session fees remains your responsibility regardless of insurance outcome.

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Cancellation & No-Show Policy

Your appointment time is reserved specifically for you. Cancellations and missed sessions impact both the practice and other clients awaiting availability.

If the practice does not receive communication from you after three documented attempts to reach you, the therapeutic relationship may be considered terminated.

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24-Hour Notice Requirement

Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled session time.

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Late Cancellations

Appointments canceled with less than 24 hours’ notice will be charged the full session fee.

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No-Shows

Failure to attend a scheduled session without prior notice will result in the full session fee being charged.

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Insurance

Insurance companies do not reimburse for missed or late-canceled appointments. The full session fee will therefore be your financial responsibility.

For private pay clients, you have the right to receive a Good Faith Estimate explaining the anticipated cost of your care.

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Emergencies

Exceptions may be made in cases of true emergencies or sudden illness at the clinician’s discretion.

By scheduling an appointment, you acknowledge and agree to this policy. A more detailed Informed Consent and Client Services Agreement will be provided prior to the initiation of services. In the event of any inconsistency between these Terms and Conditions and the signed Client Services Agreement, the signed agreement shall control.

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Intellectual Property

All content on this website, including text, graphics, branding, and materials, is the intellectual property of Pyxis Counseling, LLC and may not be copied, distributed, reproduced, or used for commercial purposes without prior written permission.

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Website Use Restrictions

This website is intended for individuals seeking general information about services offered by this practice and is intended for individuals 18 years of age or older. If you are under 18, a parent or legal guardian must contact the practice on your behalf.

By accessing or using this website, you agree to use it only for lawful purposes and in accordance with these Terms and Conditions.

You agree not to:

  • Violate any applicable federal, state, or local laws or regulations

  • Attempt unauthorized access to the website or associated systems

  • Interfere with or disrupt website security or functionality

  • Transmit malware or harmful code

  • Use automated systems to extract or collect website content

  • Impersonate the practice or clinician

  • Use website content for commercial purposes without written permission

The practice reserves the right to restrict, suspend, or terminate website access at its discretion for conduct that violates these Terms.

All website content may be modified, updated, or removed at any time without prior notice.

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External Links

This website may contain links to third-party websites. This practice is not responsible for the content, privacy practices, or accuracy of external sites.

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Accessibility

This practice is committed to providing an accessible website experience. If you encounter accessibility barriers, please contact the practice for assistance.

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Governing Law

These Terms and Conditions and any dispute arising out of or relating to the use of this website shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law principles.

Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in Colorado, and you consent to the personal jurisdiction and venue of such courts.

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Modification of Terms

This practice reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

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Severability

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

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Entire Agreement

These Terms and Conditions constitute the entire agreement regarding use of this website and supersede any prior statements or representations.

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Professional Disclosure & Regulatory Information

This practice is regulated by the Colorado Department of Regulatory Agencies (DORA). Mental health professionals in Colorado are regulated by the Colorado State Board of Social Work Examiners.

Clinician Information
Laura Heiman, LCSW
Colorado License Number: CSW.09932744
Individual NPI: 1215619218

Practice Information
Pyxis Counseling, LLC
Organizational NPI: 1780545426

Questions, concerns, or complaints regarding a licensed mental health professional may be directed to DORA through the Division of Professions and Occupations. Complaints may be submitted online through the Division’s website. Filing a complaint will not affect your access to services.

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